Terms of Service

1.The Service

lumioguard provides continuous security and stack health monitoring for AI-built apps. It connects to tools and services your project already uses (such as your GitHub repository and live services like Supabase, Neon, and Vercel), scans your code and live service configuration, scores stack health across six pillars, and opens suggested fixes for you to review. The Service is provided on the plans described on our pricing page.

2.Accounts and workspaces

You must provide accurate account information and keep your credentials secure. You are responsible for activity under your account. Workspace administrators may invite team members; each member must also comply with these Terms. You must be at least 18 years old to create an account.

3.Your responsibilities regarding connected systems

The Service analyzes the code and live services connected to your workspace. By connecting your repositories and platforms, you confirm that:

• you own, or are authorized by your organization or client to connect, those repositories and services and to share their data with the Service;
• you have provided any notices and obtained any consents that are required under applicable laws in your jurisdiction; and
• you will use insights from the Service lawfully and fairly.

The Service's findings, scores, and suggested fixes are informational aids. They are derived automatically from your connected code and services and are not a complete or definitive assessment of your application. You agree not to rely on the Service as your only safeguard before shipping software to production, and you are responsible for reviewing, testing, and deciding whether to apply any suggested change before merging or applying it.

4.Orders, billing, and payment

Our order process is conducted by our online reseller Paddle.com Market Limited ("Paddle"). Paddle is the Merchant of Record for all orders: your purchase contract is with Paddle, and Paddle handles payment processing, applicable taxes (such as VAT, GST, and sales tax), invoicing, and payment-related customer service. Paddle's terms apply to purchases: https://www.paddle.com/legal/buyer-terms

Additional billing terms:

• Free plan. The Free plan is free for one project, including every feature and 1,000 AI credits per month, and requires no payment method.
• Credit packs. Credit packs are one-time purchases of additional AI credits (currently USD 12 per 1,000 credits) that stack on the Free plan. They are pay-as-you-go and are not a subscription. Refunds for credit packs are handled by Paddle under our Refund Policy.
• Paid plans. Paid plans are priced as shown on the pricing page, currently Pro at USD 79 per month with 5,000 AI credits per month, and Agency plans at custom pricing for multiple projects and team workspaces. Subscriptions renew automatically at the end of each billing period until canceled. You can cancel anytime via the billing portal; cancellation takes effect at the end of the current period.
• Price changes. We may change prices with at least 30 days' notice; changes apply from your next billing period.

5.Refunds

Refunds are handled by Paddle as merchant of record in accordance with our Refund Policy and the Paddle Refund Policy. Refund requests should be made within 14 days of the transaction date. Your statutory consumer rights are unaffected.

6.Acceptable use

You agree not to: use the Service in violation of law; scan repositories, projects, or accounts you do not own or are not authorized to analyze; attempt to gain unauthorized access to the Service or its data, or to break the isolation between workspaces or tenants; interfere with or disrupt the Service; reverse engineer the Service except where permitted by law; resell or provide the Service to third parties outside your organization, except as expressly permitted by your plan (for example, an Agency plan operating on behalf of its own clients); use the Service to develop a competing product; or upload malicious code.

7.Your data and our intellectual property

Your data. You retain all rights to the code and data your organization submits to or connects with the Service ("Customer Data"). You grant us a limited license to host, process, and display Customer Data solely to provide and improve the Service, for example, to run a scan and produce findings, reports, and suggested fixes for you. We process personal data as described in our Privacy Policy. A Data Processing Agreement is available on request at support@lumioguard.dev.

Our IP. We and our licensors own the Service, including all software, design, scoring methods, and rule packs. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. We may use aggregated, de-identified usage data to improve the Service, provided it does not identify you, your team members, or your organization.

8.Third-party integrations

The Service connects to third-party products (for example GitHub, Supabase, Neon, or Vercel) at your direction. It connects on a read-only basis by default and does not write to your repositories, databases, or platforms without an explicit, reviewable action that you initiate, for example, merging a pull request that we open. Your use of those products is governed by their own terms, and we are not responsible for them. You may disconnect an integration at any time, which stops further collection from that source.

9.Availability and support

We aim to keep the Service available at all times but do not guarantee uninterrupted availability. We may modify the Service, and will not materially reduce its core functionality during a paid term without notice. Support is provided by email at support@lumioguard.dev.

10.Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Findings, scores, and suggested fixes are estimates derived from your connected code and services and may be incomplete or inaccurate. A passing score is not a guarantee that your application is secure, scalable, cost-efficient, or production-ready.

11.Limitation of liability

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data; and (b) our total aggregate liability arising out of or related to the Service is limited to the amounts you paid for the Service in the 12 months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

12.Indemnity

You will indemnify and hold us harmless from claims arising out of your breach of Section 3 (responsibilities regarding connected systems), your Customer Data, or your unlawful use of the Service.

13.Term, suspension, and termination

These Terms apply while you use the Service. We may suspend or terminate access for material breach of these Terms, non-payment, or where required by law. Upon termination, your right to use the Service ends; you may request an export of your Customer Data within 30 days of termination, after which we may delete it in accordance with our Privacy Policy.

14.Changes to these Terms

We may update these Terms from time to time. If a change is material, we will notify you by email or in-app notice at least 14 days before it takes effect. Continued use after the effective date constitutes acceptance.

15.Governing law and disputes

These Terms are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Ras Al Khaimah. The courts of Ras Al Khaimah have exclusive jurisdiction over disputes arising from these Terms, except that nothing prevents consumers from relying on mandatory protections of the law of their country of residence. Your purchase contract with Paddle is governed by Paddle's buyer terms.

16.Contact

Lumio Software FZ-LLC (RAKEZ, Ras Al Khaimah, United Arab Emirates)
Email: support@lumioguard.dev